"Great acts are made up of small deeds" Lao Tzu
About Suburban Homestead
Our Mission
Suburban Homestead is a fledgling family business with established experience. We're personally committed to practical sustainability and spreading this value through our products and services.
Our Services
Sensible solutions for all your home improvement and maintenance needs.
Frequently Asked Service Questions
Please contact us if you cannot find an answer to your question.
We cannot bill your insurance, but we will provide all the documentation that you need to file for reimbursement.
All of our estimates include a fully detailed scope of the work to be completed. You will receive a written report with a breakdown of the cost and time estimated for your project.
We communicate with you every step of the way. If we can see that we will not have the work completed by the agreed-upon time, we will reach out to get a new completion date.
Return and Refund Policy
Thank you for shopping at Suburban Homestead. This document governs all returns and exchanges of Suburban Homestead (“suburbanhomestead.org”) (as defined below). If, for any reason, you are not entirely satisfied with your purchase, we invite you to carefully review our Return and Refund Policy. Suburban Homestead reserves the right to modify this Return and Refund Policy in whole or in part at any time at its sole direction.
Definitions
For the purposes of this Return and Refund Policy we establish the following definitions:
- “Products” means all products and services sold at suburbanhomestead.org.
- “Customer” means end user customers that purchase directly from distributors or wholesalers.
- “Company” (referred to as either "the Company," "We," "Us," or "Our" in this Agreement) refers to Suburban Homestead, 1263 Glen Carlyn Dr
- “Orders” refers to your requests to purchase a Product from us.
- “Website” refers to Suburban Homestead, accessible at suburbanhomestead.org.
- “You” refers to the individual using our Service, or the company or legal entity on whose behalf such an individual is using the Service, as applicable.
What’s Suburban Homestead Return and Refund Policy?
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please follow the return & refund process below to proceed with your claim.
Return Policy Exceptions
Only regular priced items may be refunded. Sale items are non-refundable.
Return & Refund Process
If your purchase is eligible for a return or exchange, please make sure that you follow the steps below to start the return process.
Notify us Please notify us as soon as possible of your intention to return or exchange an item. You can notify us:
- By email: SuburbanHomesteadNY@gmail.com
- We will contact you via email if we have any questions or concerns regarding your Return & Refund request.
Ship it back
Please ship the item(s) back to Us. You are responsible for the cost and risk associated with shipping the returned item(s) so make sure you use a reliable shipping company. Ship the item you wish to return to the following address:
1263 Glen Carlyn Drive, Farmington, NY 14425
We cannot be held responsible for items damaged or lost in transit, so please make sure you ask the shipping company for the proper tracking information when shipping your items.
Inspection & Refund Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. If you requested an exchange, we’ll ship the replacement item to your address within 24 hours of processing your return.
To follow-up on the status of your return or for any other questions of inquiries, please contact us at:
- By email: SuburbanHomesteadNY@gmail.com